Shipping policy

Orders are processed within 1–5 business days after payment is confirmed. You'll get a confirmation email right away, and tracking details once your order ships.

Estimated delivery is 7–14 days with express and 21–30 business days with standard after processing. Delivery times are estimates, not guarantees — delays caused by carriers, customs, weather, or busy periods are outside our control.

Shipping costs are calculated and shown at checkout before you pay.

If your order has several items, they may ship separately and arrive on different days. You won't be charged extra for split shipments.

Once your order ships you'll receive a tracking number by email. Please allow a couple of days for tracking to start updating.

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address, though we'll do what we can to help.

If your order hasn't arrived within 7 days of the estimated window, email us at support@tryzenwool.com and we'll look into it.

Questions? Email - support@tryzenwool.com