Terms of service

Refund Policy

You have 14 days from the day after delivery to cancel your order for any reason, and a further 14 days to send the item back. On top of that, we give you 30 days from delivery to request a return — more than the law requires.

To be eligible, the sofa should be unused and in resaleable condition, in its original packaging where possible.

To start a return, email support@tryzenwool.com with your order number. We'll confirm and book a collection. Please don't send it back before we've approved the return.

For change-of-mind returns, collection costs a flat £49, which we deduct from your refund. We'll refund the price of the item plus the standard delivery charge you originally paid — if you chose an upgraded delivery service, we refund the standard rate.

If your sofa arrives damaged, faulty, or isn't what you ordered, email us within 30 days with photos. We'll replace it or refund you in full, and we cover collection.

Refunds are issued to your original payment method within 14 days of us receiving the return. Your bank may take a few extra days to show it.

You can cancel free of charge any time before your order ships.

Questions? Email support@tryzenwool.com.

Shipping Policy

Orders are processed within 1–3 business days after payment is confirmed. You'll get a confirmation email straight away, and tracking details once your order ships.

Estimated delivery is 7–14 business days after processing. Delivery times are estimates — delays caused by carriers, customs, weather, or busy periods are outside our control.

Shipping costs are calculated and shown at checkout before you pay.

If your order has several items, they may ship separately and arrive on different days. You won't be charged extra for split shipments.

Once your order ships you'll receive a tracking number by email. Please allow a couple of days for tracking to start updating.

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address, though we'll do what we can to help.

If your order hasn't arrived within 7 days of the estimated window, email support@tryzenwool.com and we'll look into it.

Terms of Service

These Terms govern your use of tryzenwool.com and any purchase you make from us. By using the site or placing an order, you agree to them. Nothing here affects your statutory rights as a consumer.

Eligibility. You must be at least 18 years old to place an order.

Products and pricing. We do our best to display products and prices accurately, but descriptions, images, and pricing may occasionally contain errors. Colours may appear slightly different on screen than in person. Prices are in GBP and include VAT where applicable. We reserve the right to limit quantities, or to refuse or cancel any order — including orders that appear fraudulent or contain an obvious pricing error. If we cancel an order you've already paid for, we'll refund you in full.

Orders and payment. Placing an order is an offer to buy. A contract is formed when we send you a dispatch confirmation. Payment must be received in full before we ship.

Your rights in the goods. Under the Consumer Rights Act 2015, everything we sell must be as described, of satisfactory quality, and fit for purpose. If it isn't, you can reject it for a full refund within 30 days of delivery, or ask for a repair or replacement after that. These rights sit alongside our policies and are never limited by them.

Cancelling your order. Under the Consumer Contracts Regulations 2013 you have 14 days from the day after delivery to change your mind. See our Refund Policy.

Delivery. Delivery times are estimates. Goods remain our risk until delivered into your possession — if something is damaged in transit, that's on us.

Intellectual property. All content on this site — logos, text, images, and design — belongs to us or is licensed to us, and may not be copied without permission.

Acceptable use. You agree not to use the site for any unlawful purpose, interfere with its operation, or attempt to gain unauthorised access to our systems.

Liability. We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these Terms or failing to use reasonable care. We don't exclude or limit our liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, for fraud, or for any breach of your statutory rights.

Complaints. If something's gone wrong, email support@tryzenwool.com and we'll try to sort it out.

Governing law. These Terms are governed by the laws of England and Wales. As a consumer you can bring proceedings in the courts of the UK country you live in.

Questions? Email support@tryzenwool.com.